FAQ

What is the best way to join us?

By email: info@impotaxe.ca
By phone: 514-317-1736

For technical problems or suggestions concerning the portal: support@impotaxe.ca

We also invite you to follow us on our different social media platforms.

Is the portal secure?

The portal is hosted on a dedicated server in Toronto and is encrypted with TLS 1.3. The SSL Score for the portal is A+ as per Qualys SSL Lab. All the data is transferred encrypted and securely.

Can I use the portal on my mobile device?

You can use the portal on your mobile device while waiting for the portal application to be released by opening a web page. We recommend that you place your mobile device horizontally for a better experience.

Who will be responsible for filing my tax returns?

Your returns will be prepared by a team of accountants and tax specialists with extensive accounting and taxation knowledge.

How long will it take you to file my taxes?

We do our best to file returns as promptly as possible, but please keep in mind that during peak seasons, it may take up to 3 weeks.

Thank you in advance for your patience.

What is the procedure for filing a tax return for a third party?

You can submit the filing of a third party's tax return by selecting "Other Taxpayer" in the left-hand menu. Please keep in mind that this individual will be asked to sign the authorization forms.

How to modify the processing of my file to change a piece of information or add a document?

Follow these steps:

From the left-hand menu select "Tax Returns"
Select the tax year in question
Select "Modify my application" at the bottom of the page
Once you have made your changes, select "Resend for processing"

How do I add a business account to my personal account?

Go to the "My Account" area of the top menu by clicking on your name.
Select "Business".
Save your modifications.
Select "Business Account" from the left-hand menu.

How do I add a personal account to my business account?

Go to the "My Account" area of the top menu by clicking on your name.
Select "Individual".
Save your modifications.
Select " Individual Account " from the left-hand menu.

Deadlines for filing tax returns in 2023 (Individuals)

The deadline for most people to file their tax returns is April 30, 2024.

You have until June 15, 2024, to file your taxes if you, your spouse, or your common-law partner are self-employed. Because June 15, 2024, comes on a Saturday, returns received by the government by June 17, 2024, will be considered timely.

On or before April 30, 2024, the balance (for both individuals and self-employed individuals) must be received by the government or processed by a Canadian financial institution.

How do I access my tax returns?

From the menu on the left, follow these steps:

Tax returns
Select the tax year in question
Progress Details

You'll find a PDF (in blue) of your tax return in the Approval section.

How to create My Account with the government?

The Canada Revenue Agency:
- Individuals: My Account for Individuals - Canada.ca
- Businesses: My Business Account - Canada.ca
Revenu Quebec:
- Individuals: My Account for Individuals | Revenu Québec (revenuquebec.ca)
- Businesses: My Account for businesses | Revenu Québec (revenuquebec.ca)

How do you pay your Canada Revenue Agency balance?

For an individual return, you can pay your balance through your online bank account by adding Canada Revenue Agency as the supplier and your SIN as the account number.
You can also pay by credit card online using the following link:
Payments to the CRA - Canada.ca
By logging into My Account:
Individuals: My Account for Individuals - Canada.ca
Businesses: My Business Account - Canada.ca

How do you pay your Revenu Québec balance?

For an individual return, you can pay your balance through your online bank account by adding Revenu Québec as the supplier and your SIN as the account number.
By logging into My Account:
Individuals: My Account for Individuals | Revenu Québec (revenuquebec.ca)
Businesses: My Account for businesses | Revenu Québec (revenuquebec.ca)